岗位职责：
1、全面控制掌握项目流程、进度；
2、充分挖掘客户需求，进一步完善项目内容；
3、协调及处理客户投诉与需求；
4、总结客户需求分析，研制可行性方案提升客户满意度；
5、协调本部和公司其他部门之间的关系；
6、维持公司良好的公共关系，树立优质的服务形象。

任职资格：
1、熟悉相关工作流程，有一定客户资源；
2、3年以上客户服务管理工作经验，精通客户服务体系的管理流程；
3、高度的责任心和客户服务意识，亲和力强，有耐心；
4、较强的组织、计划、控制、协调能力和人际交往能力、应变能力；
5、良好的协调及沟通能力，较强的团队合作意识；
6、英语能力优秀，有外企工作经历优先。

申请方式
发送电子邮件至 job@omniweb.com.cn请附加简历及作品

Job Description:
1. Master full control over the project process;
2. To fully tap the customer needs and requirements complete the project content;
3. Coordinate and deal with requirements and complaints of customers;
4. Sum up needs assessments of customers, develop a feasible plan to improve customer satisfaction;
5. Coordinate relationship between this department and other related departments of company;
6. Maintain good company public relation, establish super-quality service image.

Job Requirement:
1. Be acquainted with relevant workflow，having a certain customer resource;
2. At least 3 years’ experience of customer service management, and master the management workflow of service system;
3. High responsibility and awareness of customer service, strong affinity and good patience;
4. Strong organization, planning, control, good coordination ability and interpersonal skills and resilience;
5. Good coordination ability and communication skills, strong consciousness of the team work cooperation;
6. Excellent English skill, Experience in foreign company is preferred.